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SAP Certified Associate - Organizational Change Management Sample Questions (Q70-Q75):

NEW QUESTION # 70
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

A. It facilitates the hand-over process of important project activities to the IT organization of the company.
B. It contributes to the organization's capabilities to successfully handle future business transformations.
C. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
D. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.

Answer: B

Explanation:
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).

NEW QUESTION # 71
Which dimensions are suitable for analyzing individual stakeholders of a cloud implementation in a 2x2 matrix? Note: There are 2 correct answers to this question.

A. Extent of expected change impacts, distinguishing between few and many
B. Level of influence on the project success, distinguishing between low and high
C. Attitude towards the project, distinguishing between negative and positive
D. Degree of resistance, distinguishing between low and high

Answer: B,C

Explanation:
A 2x2 matrix in SAP OCM stakeholder analysis plots individuals for strategic engagement. Option B is correct-attitude (negative vs. positive) gauges support level-e.g., a positive VP vs. a negative clerk- guiding communication focus. Option C is correct as influence (low vs. high) measures impact potential-e.
g., a high-influence director can sway outcomes more than a low-influence user-prioritizing effort. Together, they create a matrix (e.g., high-influence/positive = "champions") for tailored strategies.
Option A is incorrect-"degree of resistance" overlaps with attitude; it's a symptom, not a distinct axis.
Option D is incorrect; change impact extent is group-level (e.g., unit-wide), not individual-specific in a 2x2.
SAP OCM uses attitude/influence for precision.
"Analyze stakeholders in a 2x2 matrix using attitude (positive/negative) and influence (low/high) toprioritize engagement effectively" (SAP Activate, Stakeholder Analysis Tools).

NEW QUESTION # 72
In SAP Activate Run phase the new system is monitored, maintained, and optimized to ensure it runs smoothly and efficiently. Which change management activity can only be realized in the Run phase of the cloud implementation?

A. Development of the user adoption strategy
B. Measurement of actual user adoption metrics
C. Mapping of SAP roles to employees
D. Conduction of a pulse check

Answer: B

Explanation:
The Run phase in SAP Activate focuses on post-go-live operations and adoption. Option C is correct because measuring actual user adoption metrics (e.g., system usage, satisfaction) can only occur after go-live, when users interact with the live system. This distinguishes it from planning or predictive activities. Option A is incorrect-role mapping occurs in Realize, before go-live. Option B is incorrect; the adoption strategy is developed earlier (Prepare/Explore). Option D is incorrect-a pulse check (quick survey) can happen in any phase, not just Run. SAP OCM ties actual metrics to live system use.
"In the Run phase, change management measures actual user adoption metrics to assess post-go-live success, an activity unique to this stage" (SAP Activate, Run Phase OCM Activities).

NEW QUESTION # 73
What are possible people-related challenges that change management has to address during an SAP cloud implementation? Note: There are 2 correct answers to this question.

A. Users feel underchallenged and bored by additional repetitive tasks they have to take over.
B. Users demonstrate a "not-invented-here" attitude towards the new cloud standard and show a lack of buy-in.
C. Users experience stress and frustration because they must unlearn previous habits.
D. Users are resistant to learning the technical skills for adapting the new cloud solution to their individual needs.

Answer: B,C

Explanation:
SAP cloud implementations introduce significant people-related challenges that change management must mitigate. Option A is correct because the "not-invented-here" syndrome-where users reject external standards (e.g., SAP best practices) in favor of legacy processes-leads to resistance and lack of buy-in, a common barrier in cloud projects due to reduced customization. Option B is correct as users often face stress and frustration when unlearning old habits to adopt new workflows, especially with cloud solutions' standardized processes, which differ from familiar systems. This emotional response requires targeted enablement and support.
Option C is incorrect-users don't typically adapt the cloud solution technically (that's an IT role); their resistance is more about adoption, not technical customization skills. Option D is incorrect; cloud implementations aim to streamline tasks, not add repetitive ones, so boredom isn't a typical challenge- resistance stems from change, not monotony. SAP OCM focuses on overcomingattitudinal and behavioral hurdles to ensure adoption.
"People challenges include resistance from a 'not-invented-here' attitude and stress from unlearning old habits, requiring change management to foster acceptance and adaptation" (SAP OCM Framework, People- Related Challenges).

NEW QUESTION # 74
What are typical topics for a change assessment at the beginning of an SAP cloud implementation? Note:
There are 3 correct answers to this question.

A. The company's change management capabilities
B. The cloud project's vision and expected benefits
C. The change culture of the company
D. The assessment of the key stakeholders' attitude towards the project
E. The scope for change management

Answer: A,C,D

Explanation:
A change assessment at the start of an SAP cloud project (typically in the Prepare phase) evaluates the organization's readiness for change. Option A is correct because understanding the company's change culture (e.g., openness to innovation) sets the tone for the approach. Option D is correct as it assesses the organization's existing change management capabilities (e.g., skills, tools), identifying gaps to address.
Option E is correct because gauging stakeholders' attitudes (e.g., support or resistance) is critical for planning engagement strategies. Option B is incorrect-defining the scope of change management is an outcome of the assessment, not a topic itself. Option C is also incorrect; the project vision and benefits are defined by project leadership, not assessed as part of the change assessment.
Extract from SAP OCM Concepts: The change assessment in SAP Activate's Prepare phase focuses on readiness factors like culture, capabilities, and stakeholder perspectives (SAP OCM Framework).

NEW QUESTION # 75
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Valid Exam C_OCM_2503 Registration - 100% Realistic Questions Pool

Valid C_OCM_2503 Test Materials - C_OCM_2503 Study Materials Review

SAP Certified Associate - Organizational Change Management Sample Questions (Q70-Q75):

Best way to practice test for SAP C_OCM_2503?

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