ITIL-4-Practitioner-Release-Management최신업데이트버전덤프문제공부 - ITIL-4-Practitioner-Release-Management최신버전시험대비공부문제

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ITIL-4-Practitioner-Release-Management최신버전 시험대비 공부문제 & ITIL-4-Practitioner-Release-Management인기자격증 인증시험자료

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최신 ITIL Practitioner Level ITIL-4-Practitioner-Release-Management 무료샘플문제 (Q17-Q22):

질문 # 17
A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours.
What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

A. Review the effectiveness of release models
B. Ensure an excellent user experience
C. Optimize the practice for the value streams
D. Do not overcomplicate the practice

정답：B

설명：
The 'collaborate and promote visibility' guiding principle in ITIL 4 emphasizes working with stakeholders to ensure transparency and alignment with their needs. TheITIL 4 Practitioner: Release Management document advises:"Applying the 'collaborate and promote visibility' principle involves working closely with stakeholders, such as service consumers, to understand their needs and ensure releases do not disrupt their operations, thereby ensuring an excellent user experience"(Section 5.1).
* The issue is that updates interrupt work during peak hours, indicating a lack of collaboration with users to understand their schedules and needs.
* Option A (Ensure an excellent user experience) directly addresses this by implying collaboration with users to schedule releases at non-disruptive times, aligning with the principle.
* Option B (Review the effectiveness of release models) is an internal activity and doesn't directly involve collaboration with stakeholders.
* Option C (Optimize the practice for the value streams) focuses on value stream efficiency but doesn't specifically address user collaboration.
* Option D (Do not overcomplicate the practice) is unrelated to the collaboration principle.
The correct answer is A, as ensuring an excellent user experience through collaboration directly applies the principle to address the issue.

질문 # 18
A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?

A. Delegate all release management responsibilities to product and project teams
B. Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
C. Establish a centralized release management team to manage all releases
D. Appoint a release manager in every product team to coordinate and coach the team members

정답：B

설명：
In a collaborative, less bureaucratic structure, release management needs to balance decentralization with oversight to ensure consistency and alignment. TheITIL 4 Practitioner: Release Managementdocument advises:"In organizations adopting collaborative practices, release management responsibilities can be delegated to product and project teams to enable faster decision-making, but a release manager should be appointed to coordinate and coach the teams, ensuring consistency and adherence to standards"(Section
3.3.2).
* Option A (Centralized team) contradicts the goal of reducing bureaucracy and enabling faster, collaborative practices.
* Option B (Delegate all responsibilities) risks inconsistency and lack of oversight, which can lead to uncoordinated releases.
* Option C (Delegate most responsibilities but appoint a release manager to coordinate and coach) balances decentralization with oversight, aligning with the goal of faster, collaborative practices while maintaining consistency.
* Option D (Appoint a release manager in every team) is overly resource-intensive and may lead to fragmented approaches across teams.
The correct answer is C, as it best supports the new organizational structure while ensuring effective release management.

질문 # 19
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

A. Ensure that required updates are included in the release of the new services
B. Include release of the required updates in the request fulfilment activities
C. Include release of the required updates in the incident resolution activities
D. Ensure that required updates are enforced as part of the ongoing operations and maintenance

정답：D

설명：
This scenario involves using technology to improve incident resolution by addressing overdue updates. The ITIL 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).
* Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.
* Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.
* Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.
* Option D (Ensure updates are included in the release of new services) doesn't address existing systems needing updates, only new services.
The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.

질문 # 20
What automation tools should be used to help a release manager understand how the organization's services are related to one another?

A. Analysis and reporting tools
B. Work planning and prioritization tools
C. Monitoring and event management tools
D. Enterprise architecture tools

정답：D

설명：
Understanding service relationships is critical for effective release management, especially to assess the impact of releases. TheITIL 4 Practitioner: Release Managementdocument states:"Enterprise architecture tools help release managers understand the relationships between services, applications, and infrastructure, enabling better impact analysis and dependency mapping for releases"(Section 4.2).
* Option A (Analysis and reporting tools) focuses on performance metrics, not service relationships.
* Option B (Work planning and prioritization tools) aids in scheduling, not understanding service dependencies.
* Option C (Monitoring and event management tools) is used for real-time performancetracking, not structural relationships.
* Option D (Enterprise architecture tools) is the correct choice, as these tools map out service relationships and dependencies, helping the release manager plan releases effectively.
The correct answer is D, as enterprise architecture tools are designed for this purpose.

질문 # 21
What is MOST LIKELY to affect how significantly an organization's release management activities are dependent on partners and suppliers?

A. The source of the organization's products and technology solutions
B. The amount of automation in the release management practice
C. The knowledge level of the organization's users
D. The maturity of the release management practice

정답：A

설명：
The dependency on partners and suppliers in release management is influenced by the extent to which an organization relies on external products or services. TheITIL 4 Practitioner: Release Management document explains:"The source of the organization's products and technology solutions significantly affects the dependency on partners and suppliers, as reliance on externalsoftware, hardware, or services increases the need for coordination during releases"(Section 3.4).
* Option A (The knowledge level of users) impacts user adoption but not the dependency on suppliers for release activities.
* Option B (The maturity of the practice) affects internal efficiency, not the structural dependency on external parties.
* Option C (The amount of automation) influences how releases are executed but doesn't determine the dependency on suppliers.
* Option D (The source of products and technology solutions) directly determines how much the organization relies on external parties, affecting release management dependency.
The correct answer is D, as the source of technology solutions most significantly impacts supplier dependency.

질문 # 22
......

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만약 시험에서 떨어지셨다고 하면 우리는 무조건 덤프전액 환불을 약속 드립니다.

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ITIL-4-Practitioner-Release-Management최신업데이트버전덤프문제공부 - ITIL-4-Practitioner-Release-Management최신버전시험대비공부문제

ITIL-4-Practitioner-Release-Management최신버전 시험대비 공부문제 & ITIL-4-Practitioner-Release-Management인기자격증 인증시험자료

최신 ITIL Practitioner Level ITIL-4-Practitioner-Release-Management 무료샘플문제 (Q17-Q22):

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