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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

NEW QUESTION # 22
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

Answer: D

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 23
Which coverage does HP Post Warranty Support Service provide?

A. Access to Level 2 help desk technicians
B. Additional 12 months of support based on the product's base warranty or selected Support Service package
C. Extension beyond 12 months if needed
D. No-cost device repairs made with certified HP parts

Answer: B

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 24

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency

NEW QUESTION # 25
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer is facing increased cyberthreats.
B. Changing trends have had a negative impact on business performance.
C. Customer is not set up for remote or hybrid working.
D. Employees are less productive due to maintenance issues.
E. Customer needs to focus on CapEx rather than OpEx.

Answer: C,D

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 26
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
B. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Answer: B

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 27
......

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HP HP2-I57 Exam Dumps - 100% Pass Guarantee With Latest Demo [2025]

Exam HP2-I57 Assessment | Pass-Sure HP HP2-I57: Selling HP Lifecycle Services for Workforce Computing 2024

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

Selling HP Lifecycle Services for Workforce Computing 2024 actual exam questions & HP2-I57 valid study dumps & Selling HP Lifecycle Services for Workforce Computing 2024 test practice torrent

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